- The resourcing of transitional services at each prison bears no relationship with the number of prisoners requiring transitional services.
- Limited data on the supply and demand for transitional services is available.
- There were inconsistent practices to access transitional managers across the prison estate. Some of these inconsistencies presented barriers to reintegration needs being met.
- The Re-entry Link program was not clearly targeted and intervention intensity was not related to prisoner risk.
- Re-entry Link program service agreements lack clearly quantified benchmarks and fails to hold service providers accountable.
- The Department’s under-development IIOM system aims to address many of the weaknesses of the current case management system. However, there will be marginal benefits if current issues identifying and resolving reintegration needs persist.