Recommendation 1
Ensure that regional courts receive on-site monitoring.
Recommendation 2
Develop a CBD Courts Contract audit plan, and conduct regular audits of the service agreement.
Recommendation 3
Improve on-site monitoring of the CBD Courts Contract.
Recommendation 4
The CSCS Contract Management Board should meet quarterly.
Recommendation 5
Establish a formal contract management plan for the CSCS Contract.
Recommendation 6
Improve the CSCS monthly service payment data validation process.