Recommendation 1: Any future revision of the contract should simplify and focus on delivery of outcomes, rather than prescribing how outcomes are achieved
Recommendation 2: Sodexo should strengthen its subcontractor oversight processes to ensure optimal service delivery
Recommendation 3: The Department and Sodexo should work together to address infrastructure shortfalls at Melaleuca
Recommendation 4: Increase senior management resources at Melaleuca
Recommendation 5: Increase custodial staffing levels, particularly in the units
Recommendation 6: Review overtime pay rates
Recommendation 7: Increase staff training
Recommendation 8: Upgrade the fence between Hakea and Melaleuca to improve screening and reduce risk
Recommendation 9: With due regard for prisoner safety, ensure the privacy and dignity of all prisoners in the CCU
Recommendation 10: Increase resources, training, and support for Melaleuca’s case management function
Recommendation 11: The Department must ensure that both Bandyup and Melaleuca deliver programs which meet prisoners’ needs and Prisoners Review Board expectations
Recommendation 12: Install dedicated education infrastructure
Recommendation 13: Appoint an education manager to oversee education at Melaleuca
Recommendation 14: Ensure Melaleuca has an arrangement with an RTO to provide certified education and vocational training courses
Recommendation 15: Introduce a position to oversee training, supervision, and support for prisoners employed as cleaners
Recommendation 16: Formalise Food Star Pty Ltd One Star Level food safety and hygiene training for all prisoners at Melaleuca
Recommendation 17: Ensure that a range of organised sport and recreational activities are run regularly
Recommendation 18: Provide a modern library service, including up-to-date legal resources and computers for the preparation of legal matters
Recommendation 19: Provide regular family visits
Recommendation 20: Increase family support services
Recommendation 21: Ensure that the Aboriginal Visitors Scheme has a regular and continuing presence at Melaleuca
Recommendation 22: Provide all staff and service providers with a comprehensive security induction prior to commencing work at Melaleuca
Recommendation 23: Develop clear guidelines for the transfer of prisoners from Melaleuca to Bandyup, prioritising their safety, welfare, health, and mental health care needs
Recommendation 24: Access external dental services or employ a dentist in-house
Recommendation 25: Increase the range and availability of psychological support services