- The Department of Corrective Services should improve the on-site monitoring system in place for the Court Security and Custodial Services Contract, including regular visits to all metropolitan and regional sites.
- Serco should establish a senior officer or deputy manager position to support Client Service Managers.
- The Department of Corrective Services should ensure that prisons provide timely confirmation of authority to release.
- The Department of the Attorney General should operate the Northbridge Magistrates Court at the Perth Police Complex seven days a week as originally intended.
- Western Australia Police and Serco should review arrangements for supervising people in custody in the dock at Northbridge Magistrates Court.
- Serco should provide relief at regional court custody centres to cover for staff who have undertaken overnight hospital sits.
- The Department of the Attorney General and the Department of Corrective Services should improve the on-site monitoring system for the District Court Building and Central Law Courts Contract.
- The Department of Corrective Services and Serco should ensure that the use of restraints on persons in custody who are undergoing medical treatment in a hospital is based on individual risk assessments and not applied as a blanket practice.