The majority of court custody centres are operated by Serco under the Court Security and Custodial Services Contract (‘CSCS Contract’). The inspection included the secure unit at Fiona Stanley Hospital, which is also operated by Serco under the CSCS Contract. In addition, Serco runs prisoner transport services throughout the state but this was not a …

Overall, Serco’s performance in the area of court custody under the CSCS Contract had improved since the previous inspection. Staff culture and morale at sites across the state was greatly improved, and stakeholder relations were generally strong. New facilities at Kalgoorlie, Kununurra and Carnarvon, and a new service at Perth Children’s Court had been incorporated …

There were two separate contractors – Serco and G4S – delivering court custody services at the time of the inspection. Overall, the inspection found that both contractors were performing well. Serco had suffered a large amount of negative publicity following a series of escapes in 2013–2014. The most high profile of these involved the escape …

The Department of Corrective Services should improve the on-site monitoring system in place for the Court Security and Custodial Services Contract, including regular visits to all metropolitan and regional sites. Serco should establish a senior officer or deputy manager position to support Client Service Managers. The Department of Corrective Services should ensure that prisons provide …