- Therapeutic Community processes were working well at Wandoo
- A triage team was in place to fast-track assessments for those wanting to go to Wandoo. Once residents arrived at Wandoo, a holistic care plan was developed and maintained for each resident.
- Education services were well-provided, despite being restricted to part-time studies only. This was because of the TC schedule which required residents’ daily activities to be highly structured.
- All residents were employed and work was juggled around education, health appointments, attending counselling and psycho-education sessions, and so on. And work was well rewarded.
- The time taken for Cyrenian House to finalise completion reports once a resident completes the program was protracted, and residents were concerned about this, as it impacted on their parole.
- Those residents who had completed the program and were transferred to Boronia could do with ongoing support there.
- Staff amenities were poor. The dining area for staff was not big enough, the amenities area in the gatehouse appeared unfinished. Staff did not have an area they could use to relax during their breaks.
- The drug testing regime was comprehensive, respectful and gave residents a sense of pride.
- Health services were good, the health centre was a good facility, and staffing was appropriate.
- Opportunities were there for increased information sharing between different prison health centres about Wandoo residents and their health and medication journeys.
- Dental services were the weak point in an otherwise flourishing health service.
- There had been some lack of permanency in the senior management team, but this was stabilising.
- Communication and relations between staff and management could be improved.