- Management of the CBD Courts Contract was thorough with a comprehensive contract management plan in place and regularly updated.
- The Monitoring and Compliance Branch visited all the metropolitan courts frequently.
- But visits from this Branch to regional courts was lacking which meant the contracted services in the regional courts were not being adequately monitored.
- The contract with Broadspectrum had only been in place for one year.
- After a number of abatements in the first year, this had settled down and BRS were meeting contractual requirements.
- A Contract Management Board was in place to monitor the contract with BRS, but meetings of this board were too infrequent.
- The Department could streamline its management of the contracts with Western Liberty Group (the CBD Courts Contract) and Broadspectrum (the CSCS Contract).
- Wide variation in infrastructure meant that while some centres could provide services in a very safe, respectful and decent environment, this proved to be a challenge at others that were aged, rundown and no longer really fit for purpose.