A list of all staff assault incidents which occurred between 1 January 2008 and 31 December 2012 was obtained from the Department’s database, Total Offender Management Solution (TOMS), using standard query language data extraction.
An in-depth review of all staff assault incidents occurring in 2012 was performed by examining the incident descriptions and minutes. From the information contained in these 110 records, a comprehensive list of themes was generated. These themes enabled a thematic analysis of the triggers which were attributed to staff assault incidents. This process was also carried out for incidents involving more than ten years’ experience and for all serious assaults.
Document requests were made to both the Department of Corrective Services and Serco Asia Pacific. This included the demographic and employment information of the staff victims of assault. All document requests were analysed and incorporated into the findings of this review.
Finally, interviews were conducted with Departmental staff including: the Assistant Commissioner Custodial Operations and Director Security Services, and the Deputy Managing Director and Director of Operations of Serco Asia Pacific.